Yes, LENZ Technology LLC is a US company. LENZ products are designed in the USA and manufactured overseas with highest levels of quality controls. All LENZ products are backed by our limited warranty and industry-leading return policy.
LENZ Charger and Charging Accessories adhere to rigorous safety and quality certifications, including: UL 2231 & UL 2594 certifications, Energy Star charging certification, and ISO factory certification.
The LENZ J1772 Adapter is ONLY compatible with:
- Tesla Model 3
- Tesla Model Y
- Tesla Model X
- Tesla Model S
The most common charging connector in North America is the J1772 EV plug for Level 1 and Level 2 charging, which Tesla models (noted here) can safely connect to using the LENZ J1772 Adapter.
The LENZ J1772 Adapter comes with a cloth carrying bag. Store the adapter in the carrying bag when not in use and always keep the adapter in a clean and dry storage compartment. Keep the adapter and carrying bag OFF THE GROUND and out of dusty or grimy storage bins. Dirt, dust and other foreign materials in the adapter cavities and metal pins can lead to excessive heat and damage to both the adapter and Tesla charging port.
Foreign materials inside the adapter ports can cause a variety of performance issues including overheating. Store your adapter in its protective bag and in a dry place and keep the charge gun and adapter OFF THE GROUND. Avoid contamination of dirt or salt on the metal pins. Inspect your pin ports to ensure there's no dirt, excessive dust, or other foreign materials before and after use. Clean the metal pins of the charger gun and adapter regularly with electric cleaner, such as Deoxit, WD-40 Specialist Electrical Contact Cleaner. UNPOWER and/or UNPLUG the charger before cleaning.
The LENZ Charger lock will safely secure and lock your connection to a charging station with use of the LENZ J1772 Adapter.
Warranty & Returns
Warranty period varies by LENZ products. Warranty period starts on the date of purchase and only apply to those LENZ product(s) purchased at LenzCharging.com or Amazon.com Please see our full warranty policy HERE.
You can return your purchase of LENZ products on our website (www.LenzCharging.com) for a refund or exchange within 45 days of your purchase.
In order to return your product, please contact CustomerService@LenzCharging.com with your order number, date of your order, item(s) you want to return, and reason for your return. We will issue a Return Authorization number and return-address. Please note refunds are issued for returned item(s) only within 45-days of receipt of returned item(s) and will be credited to the original form of payment.
For LENZ product(s) purchased through authorized 3rd party platforms such as Amazon, please contact the platform directly. LENZ cannot issue direct refunds for purchases on these platforms.